Induction programme modules

The modules within the programme were collaboratively selected by practice staff and managers, working alongside the ICB. Below are examples of these sessions, along with a timetable from a previous cohort.

Session 1: Introduction to Primary Care

Introduction, Objectives, Why are we here?

Overview of Primary Care

• What is Primary Care
  • New ways of working
  • The NHS Long term plan

Need-to-know information

• Acronym buster: What is as ICB / ICS / PCN
  • CQC (Care Quality Commission)
  • Local information, sources of data and need-to-knows
  • Other local funded courses / resources available

Q&As

Session 10: Introduction to Medical Terminology

Introduction to Medical Terminology

• Origins of medical terminology and common words
  • How medical terms are constructed
  • Introducing Roots, Suffixes and Prefixes
  • Breaking words down then building them up

Q&As

Session 3: Pharmacy in Primary Care

Welcome and Introduction

Overview of Pharmacy Services in Primary Care

• Definition of pharmacy roles beyond dispensing
  • Importance of pharmacy integration in multidisciplinary care teams

Pharmacy First: Enhancing Patient Access

• Introduction to Pharmacy First and its role in managing common ailments
  • Benefits of Pharmacy First in improving access and relieving GP workload
  • Overview of how Pharmacy First fits into the Additional Roles Reimbursement Scheme (ARRS)

Collaborative Working in Primary Care Networks (PCNs)

• Importance of collaboration between pharmacy teams and GP practices
  • Examples of successful integration models within PCNs

Challenges and Opportunities

• Discussion on key challenges in pharmacy integration
  • Strategies for overcoming barriers and maximising the impact of pharmacy services

Patient Engagement and Education

• Role of pharmacy teams in patient education and medication management
  • Importance of promoting patient awareness of pharmacy services
  • Exploring potential digital solutions to enhance Pharmacy First implementation

Q&As

Session 15: Zero Tolerance

Setting the Scene

• What is Zero Tolerance in Primary Care?
  • Why it matters for front-line and support staff

Understanding Conflict in GP Settings

• Common triggers for patient frustration or aggression
  • The link between communication breakdown and rising tensions

Recognising and Responding to Aggressive Behaviour

• Warning signs and escalation cues
  • The difference between assertive, aggressive and violent behaviour

De-escalation in Practice

• Staying calm under pressure: tone, body language and personal safety
  • Key communication techniques to defuse difficult situations

Your Role in Keeping Practice Safe

• When and how to escalate concerns
  • Supporting one another as a team

Q&As

Autumn 2025 Timetable